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Business Process Outsourcing (BPO) can be defined as a
process in which companies turn over many back-offices
(non-core but critical business process/function) to outside
hawker the transfer of a company entire who uses an IT-based
service delivery. By doing so, BPO helps a firm concentrate
on its core competencies, improve efficiency, reduce cost
and pick up shareholders' value.
Business Process Outsourcing ServicesDue to the rise and availability of
Internet and Communication technologies in the late 1990's, several
global gigantic from various industries have begun to
understand the importance of Business Process Outsourcing (BPO)
Services and have started outsourcing their non-core
business functions. Infect American BFSI companies have
saved $6 billion in the last four years by off shoring to
India. Various studies have indicated that for every one
dollar invested in BPOs across India, the value derived by
the US economy is between $15-17.
India ranks high in
Business Process Outsourcing (BPO)
services such as qualifications, skilled, capabilities,
quality of work, low men power, linguistic capabilities and
work ethics, and thus is ahead of competitors such as China,
Philippines, Ireland, Australia, Canada etc. Indian
companies have exclusive capabilities and systems to set
measure and monitor quality targets.
Most important
benefits and advantages of business processes outsourcing
(BPO) in terms of cost savings are:
Best of talent and expertise in the
BPO field and that too
at very low salary.
Large computer-literate English-speaking population
Strategically constructive time zone and high quality
The affluent skilled manpower has made India a target place
for multinationals to back end their operations
Cost savings and variable cost structures
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