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The progress and maturity of the Indian BPO sector has given
origin to yet another wield in the global outsourcing scene:
KPO or Knowledge Process Outsourcing. The success in
outsourcing business process procedures to India has
encouraged many firms to start outsourcing their high-end
knowledge work as well. Cost savings, operational
efficiencies, access to a highly skilled and qualified
workforce and improved excellence are all underlying
potentials in offshoring high-end processes to India.
The future of KPO According to a report by
GlobalSourcingNow, the Global
Knowledge Process Outsourcing industry (KPO) is probable to
reach US$ 17 billion by 2010, of which US$ 12 billion would
be outsourced to India. In addition, the Indian KPO segment
is also expected to employ more than 260,000 KPO
professionals by 2010, compared with the current figure of
25,000 employees. A report by Evalueserve expects that India
will capture more than 72 percent of the KPO sector by 2010.
Apart from India, countries such as Russia, China, the Czech
Republic, Ireland, and Israel are also expected to join the
KPO industry.
Comparison of Opportunity in BPO and KPO marketsLow-end outsourcing services have an likely
Cumulative
Annual Growth Rate (CAGR) of 26% by 2010. In contrast, the
international KPO market is balanced for an expected CAGR of
46% by 2010. The following figure demonstrates the
predictable growth in the BPO and KPO markets over the next
five to seven years.
What high-end services can be outsourced to the Indian KPO
sector? Here are some KPO services that can be outsourced to India :
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Research & Development
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Business and Technical
Analysis
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Learning Solutions
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Animation & Design
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Business & Market Research
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Pharmaceuticals and
Biotechnology
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Medical Services
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Writing & Content
Development
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Legal Services
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Intellectual Property (IP)
Research
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Data Analytics
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Network Management
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Training & Consultancy
The challenges in KPO Outsourcing KPO delivers high value to companies by providing
domain-based processes and business capability rather than
just process expertise. These processes demand advanced
logical and dedicated skill of knowledge workers that have
domain knowledge to their credit. Therefore outsourcing of
knowledge processes face more challenges than BPO (Business
Process Outsourcing). Some of the challenges implicated in
KPO will be maintaining higher quality standards, investment
in KPO infrastructure, and the need of talent team,
requirement of higher level of control, privacy and better
risk management.
India is well equipped to meet this emerging sector's
challenges and all set to be the global KPO hub!
Outsource your Knowledge Processing necessities to IndiaIf you are considering outsourcing your knowledge processing
needs, or would just like to know more about the different
KPO services that can be outsourced to India, check out BPO
Trends Knowledge Process Outsourcing Services.
We have dedicated departments that focus on various areas of
Knowledge Processing Outsourcing.
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