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The progress and maturity of the Indian BPO sector has given origin to yet another wield in the global outsourcing scene: KPO or Knowledge Process Outsourcing. The success in outsourcing business process procedures to India has encouraged many firms to start outsourcing their high-end knowledge work as well. Cost savings, operational efficiencies, access to a highly skilled and qualified workforce and improved excellence are all underlying potentials in offshoring high-end processes to India.
The future of KPO
According to a report by GlobalSourcingNow, the Global Knowledge Process Outsourcing industry (KPO) is probable to reach US$ 17 billion by 2010, of which US$ 12 billion would be outsourced to India. In addition, the Indian KPO segment is also expected to employ more than 260,000 KPO professionals by 2010, compared with the current figure of 25,000 employees. A report by Evalueserve expects that India will capture more than 72 percent of the KPO sector by 2010. Apart from India, countries such as Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the KPO industry.
Comparison of Opportunity in BPO and KPO markets
Low-end outsourcing services have an likely Cumulative Annual Growth Rate (CAGR) of 26% by 2010. In contrast, the international KPO market is balanced for an expected CAGR of 46% by 2010. The following figure demonstrates the predictable growth in the BPO and KPO markets over the next five to seven years.
What high-end services can be outsourced to the Indian KPO sector?
Here are some KPO services that can be outsourced to India :
- Research & Development
- Business and Technical Analysis
- Learning Solutions
- Animation & Design
- Business & Market Research
- Pharmaceuticals and Biotechnology
- Medical Services
- Writing & Content Development
- Legal Services
- Intellectual Property (IP) Research
- Data Analytics
- Network Management
- Training & Consultancy
The challenges in KPO Outsourcing
KPO delivers high value to companies by providing domain-based processes and business capability rather than just process expertise. These processes demand advanced logical and dedicated skill of knowledge workers that have domain knowledge to their credit. Therefore outsourcing of knowledge processes face more challenges than BPO (Business Process Outsourcing). Some of the challenges implicated in KPO will be maintaining higher quality standards, investment in KPO infrastructure, and the need of talent team, requirement of higher level of control, privacy and better risk management.
India is well equipped to meet this emerging sector's challenges and all set to be the global KPO hub!
Outsource your Knowledge Processing necessities to India
If you are considering outsourcing your knowledge processing needs, or would just like to know more about the different KPO services that can be outsourced to India, check out BPO Trends Knowledge Process Outsourcing Services.
We have dedicated departments that focus on various areas of Knowledge Processing Outsourcing.
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